Skip to content

Troubleshooting

"Authorization page could not be loaded" when connecting

The RingCentral app's redirect URI doesn't match the extension. Contact your administrator — the redirect URI must be configured in the RingCentral developer portal exactly as shown in Settings → Advanced → Redirect URI.

Extension is missing from Chrome

Open the Chrome Web Store listing and confirm the extension is installed. If it is installed but not visible in the toolbar, click the puzzle-piece icon and pin RingCentral Quick Dialer.

"Connected" but dialing does nothing

  • Make sure the RingCentral phone is allowed to open in new tabs (check Chrome's pop-up blocker for app.ringcentral.com).
  • Check the Status indicator — if it shows On a call, RingCentral thinks you're already on a call. End it from the RingCentral app.

Numbers aren't being detected on a page

  • Some sites (Google Sheets, Salesforce Lightning canvas views, etc.) render content in a way the extension can't read. Use Paste numbers instead.
  • Click Rescan on the Found tab to re-scan after dynamic content loads.

Auto-dial isn't firing

  • Make sure the Auto-dial toggle on the call list is on (blue).
  • Check Settings → Auto-dial interval is not set to Off.
  • Make sure the call list isn't empty.
  • The countdown only starts after RingCentral reports the call as fully ended (about 1–2 seconds after hangup).

Numbers paste but get rejected

The extension only accepts valid phone numbers. Numbers must be parseable to E.164 — for US/Canada, that means 10 digits (with or without +1, dashes, or parentheses). Extensions, internal short codes, and obviously-invalid entries are skipped.

I want to disconnect my RingCentral account

Open Settings and click Disconnect. To fully revoke the extension's access, also visit your RingCentral account settings and remove the app from authorized integrations.

OAuth fails on the first try

Some Chrome identity API races can cause the very first connect attempt to fail. The extension auto-retries once. If you still see an error, click Try again in the alert.